CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced that Benedetto A. Miele has joined the company as Chief Revenue Officer (CRO).

More organizations are embracing solutions that help them capture and analyze the customer conversations happening in their customer service or contact centers, and drive improvements across operational efficiency, agent experience, customer experience and more. In his new role, Miele will focus on expanding CallMiner’s share of the conversation intelligence market with the acquisition of new customer logos.